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“Achieving client service excellence in hotels” workshop |
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The Franco-Costa Rican Chamber of Commerce and Industry is inviting all interested people to the workshop called “Achieving Client Service Excellence in Hotels” which will be carried out on September 10th and 11th at the Hotel San José Palacio.
This workshop is addressed to personnel having a direct contact with the hotel guests and it is supported by the National Chamber of Tourism (CANATUR), the Costa Rica Tourist Board (ICT), the Costa Rican Chamber of Hotels and the Costa Rican Association of Professionals in Tourism (ACOPROT).
The objectives of the workshop are to establish awareness in the hotel staff regarding the importance of offering their hotel guests the highest standards of service, not only face to face, but also over the phone. The employees that put themselves in the client’s shoes have a better understanding of their needs and expectations and they also learn how to handle the client’s complaints in an effective way.
The workshop will be lead by Chantal Menton, ex-administrator of the Hotel del Quai d’ Orsay and of the La Celle Saint-Cloud castle in France, ex-director of the OSTAPE Inn of Alain Ducasse and the Demeure Hotel Baltimore (VIVENDI). She graduated from the School of Hostelry Jean Drouant in Paris and the Cornell University in New York.
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